Foxbox FAQ

Due to the custom nature of our products, and the size of my current backlog, most orders are shipped within 1-2 weeks. However, depending on when you order and our backlog at the time, it may take more or less time.

Please check the Order Status page for up-to-date information on the current status of production and shipping! Compare your own order number to the batches there, and rest assured it will be completely as quickly as possible, in the order it was received.

As Foxbox is largely a one-man operation for all production and shipping, I greatly appreciate your patience while I work through pending orders. Please rest assured that if you complete your order it will be fulfilled and if there are any issues, I will contact you.

When it ships, you will receive a separate email with shipping details.

Yes!

For the first 12-24 hours after ordering, you can access the editor for each custom item directly from either the order page itself or from the order confirmation email you receive immediately after ordering.

From the editor, you may change any part of the design you wish, including the variant (full or partial) for supported models.

We process orders digitally for printing daily, so once we get to your order we will lock the editor from any changes. You will still be able to view your design at anytime, but the editor will prevent you from changing anything on the design.

Please note: the tablet model itself cannot be changed once your order is placed. Please ensure your model is correct before placing your order, thanks so much for your understanding! 

Due to the custom nature of our products, all orders are final once placed and we do not accept cancellations or returns.

However, for tablet covers and other products with custom designs, you can easily use the editor to make last minute changes to your design for around 12-24 hours after you place the order. Please see "Can I view or edit my design after ordering?"

If your order was damaged in shipping or has any other defect or issue please feel free to contact us and I'll be more than happy to replace it!

In general we source, color correct, and (if possible) upscale non-photo images. There isn't a minimum resolution per se, however if your image contains modifications that you made personally, please make sure to use the highest quality source possible as we will not be able to do anything but color correct it. Keeping this all in mind, it's a good idea to use something at least 1400px wide and 1000px tall. Bigger is always better and there is no max file size.

The cropping will be extremely close to how you arrange it in the editor, however don't expect it to be pixel perfect. We process images for the final printed product manually using your editor arrangement as a guideline.

As such, the actual product will be printed using images we manually adjust, crop, and correct. The quality of the printed product (with high quality submitted images) will be leagues higher than your display can likely show.

To summarize, the editor is a very good representation of how your order will look physically. The decal size and shape will be identical to the editor, with the images processed manually. However, the quality will be much higher than the preview displays. Your raw image choice matters!

Anything you either hold the rights to, or are able to use for personal purposes, is eligible for use.

Foxbox is a printing service and just that. You provide the image/text and we print it for you. By submitting an image, you acknowledge that your image is provided to us independently and that you have the right to submit it for personal use. Please be responsible with your choices.

NSFW art is acceptable with artist permission, however NSFW images of real people are not accepted under any circumstances (even with permission).

Designs that include racist or otherwise hateful text, imagery, or symbolism (at our sole discretion) will be rejected without warning and your order will be cancelled and refunded.

Foxbox solely provides our services to our customers. Some of our licensed products might include licensed images which we hold agreements to produce.

As the customer you are responsible for the images you provide. Please read "What pictures can I use?" for more info.

The only places we personally can suggest looking for images are sites offering royalty-free or commercially licensed images. A quick search for these as well as any hobbies/topics you like will yield tons of great results!

Please send Horo a message via Discord - if I have time I can probably work something out.

PLEASE NOTE! - The below times do not include production, sorting, and packaging times.

For USA orders: All US orders are shipped USPS First Class and are typically delivered in 2-4 business days

International orders: Due to the nature of international shipping, especially after the COVID pandemic, shipping times vary greatly by country and from package to package, thus cannot be predicted. Final delivery is handled by your country's local postal service, and more info can be found here.

Please keep in mind that Foxbox products are 100% custom and made to order by a very small team (only one person physically). As such, you should expect to wait some time for your product to be produced, sorted and shipped. More info can be found at the top of the FAQ and on the Order Status page.

You will receive an email with tracking information when your order has shipped.

For US orders - simply click the Track Package button at the top of the email to be sent to the USPS tracking page for your order.

For all international orders - please read this article carefully and completely for info on tracking your order.

Please keep in mind that Foxbox products are 100% custom and made to order by a very small team (only one person physically). As such, you should expect to wait some time for your product to be produced, sorted and shipped. More info can be found at the top of the FAQ and on the Order Status page.

International:

If you are in any country besides the United States, you receive tracking by default.

However, some countries do not support full tracking, meaning once your package makes it out of the United States the tracking page will no longer show updates while it makes its way to you. For more details please see our blog post here.

USA:

If you are inside the United States, your shipping is USPS First Class and includes full tracking. Once shipped, most orders are delivered within 4 business days. Keep in mind shipping times are not related to the time it takes Foxbox to prepare your custom order, please see the top of the FAQ.

We ship to almost every country worldwide. The rate and shipping times vary depending on the products ordered and if your country supports full tracking for the shipment.

In all cases, you must ensure that your address is 100% complete and accurate. Each line is limited to 40 English characters, and you may not include extra details such as "house on the left" or "ring buzzer after 5 PM". I am not the postal service, I only ship packages, and if you do not have a full and complete legal address your package will not be delivered successfully.

Shipping costs are available at checkout after you've added all items you would like to your cart.

More information regarding tracking international shipments can be found here.

Yes! We ship to both P.O. boxes and US military FPO AP addresses as well.

The rates are the same as any other domestic addresses, simply enter your information as normal at checkout.

Yes!

For the first 12-24 hours after ordering, you can access the editor for each custom item directly from either the order page itself or from the order confirmation email you receive immediately after ordering.

From the editor, you may change any part of the design you wish, including the variant (full or partial) for supported models.

We process orders digitally for printing daily, so once we get to your order we will lock the editor from any changes. You will still be able to view your design at anytime, but the editor will prevent you from changing anything on the design.

Please note: the tablet model itself cannot be changed once your order is placed. Please ensure your model is correct before placing your order, thanks so much for your understanding! 

Foxbox tablet covers are laminated with a textured matte polycarbonate surface. The texture helps to prevent wear and keeps your hand from sticking during use. The surface is very similar to the stock tablet surface in hardness. As it is water resistant, it can be cleaned as needed.

Our decals are easy to apply and even if you mess up in the beginning, you can peel a bit back and start over if you make a small mistake (just don't press down too hard in one spot!).

It's a bit out of date at the moment, but please check out our application video for a simple method of application.

Yes, you can easily remove our covers/decals without any damage or permanent residue. You cannot reapply them once you do this.

To remove, we suggest starting from a corner and very slowly peeling. There is little to no risk of tearing our decals during this process, however you will achieve better results moving slowly.

Once the cover is removed, a light solvent will easily clean up any residue that might be left behind:

• Isopropyl alcohol
• Soap and water
• Oil-based adhesive removers

Do NOT use acetone (nail polish remover) to try to remove adhesive. It will almost certainly damage any device or surface you apply it to.

The polycarbonate surface is resistant to wear from normal use, however the amount of pressure each player uses is extremely subjective. If you drag with excessive pressure, the friction created will always lead to wear for both the pen nibs and your tablet cover. As such, if you drag hard enough to wear the polycarbonate surface, you must treat the covers as consumables.

It's recommended that you regularly change your pen nib as well as shift your active area to different locations if you are one of the few players that uses their covers enough to cause any wear.

A bit more info on the surface can be found on the product category pages.

Don't worry about it, sometimes if you apply the decal at an angle or there is a drastic heat change soon after application air bubbles can form.

The bubbles may go away with time, otherwise you can try to use a flat object like a credit card to flatten them out towards the edge (to release the air).

As a last resort, you can try to use a sharp, pointy object (needle, safety pin, or very sharp razor blade) and poke the air bubble in the center. Do NOT drag! Once the bubble is poked, flatten it with a flat object (credit card, etc.)

There is no paper anywhere in the product, it is made entirely of polycarbonates and vinyl.

Thus, the covers are technically water resistant and there is no risk of damaging them with liquids.

It's totally normal for sweat to get on the cover with moderate use.

You can just wipe it with a rag, but the best way to clean it is to put warm soapy water on a cloth and thoroughly clean the surface with it.

The surface of the mousepad is 100% polyester in a high density weave. The bottom/core is made of high quality open cell rubber with a non-slip pattern.

The image is transferred using a method called dye sublimation. A transfer image is printed using special paper and ink, then the transfer is pressed onto a blank mousepad with high heat to produce the final product. This method provides vibrant, sharp colors and ensures a permanent image transfer with no fading.

The recommended way is to use warm water and dish soap. Soak the mousepad under your sink and using dish soap (or a small amount of laundry detergent) and a soft brush, clean the surface thoroughly. Be gentle around the edge of the mousepad or you can damage the stitching. You can let it soak for a while beforehand as well, this will help remove any stains.

The process used to put the image on the mousepad is permanent and water/dish soap will only remove any stains or dirt that accumulated during use, not the image itself.

To dry, hang the mousepad somewhere indoors and wait 12 hours. Do not use heat to help dry and do not expose to excessive sunlight.

Do NOT machine wash or dry with heat, ever! The high temperatures and spinning involved in both machine washing or machine drying are extremely damaging to the mousepad.

Also, do NOT use any cleaners besides dish soap or mild detergent. Stain removers, carpet shampoos, and of course bleach could have drastic effects on the surface of the mousepad. We advise staying away from them.

At the moment, no. We focus our resources on two sizes to ensure full support and quality. In the future we may expand our sizing, but the two sizes we offer can be used to fulfill just about any need.

If you are looking to cover your desk with an image, you might want to combine one or multiple large mousepads. In the future, we will likely expand to larger sizes once demand allows for it. We greatly appreciate your support!