Last updated: June 29, 2020
Foxbox works in batches to complete orders, starting from order production and progressing to packaging and shipping. Due to the custom nature of our products, this whole process can take some time.
Additionally, due to the current pandemic Foxbox is experiencing higher than normal order volumes, as well as a delay in processing orders. International shipping is experiencing significant delays due to the pandemic, and services are struggling to keep up. Your understanding and patience are much appreciated, and I will do everything I can here at Foxbox to help during the process.
As Foxbox is largely a one person operation for all production and shipping, I greatly appreciate your patience while I work through pending orders.
I am working from oldest to newest in small batches, and greatly appreciate your patience and support while I get your order prepared and shipped.
Orders up to 12831:
All shipped - please check your email. Please expect large delays in international shipping due to a widespread lack of infrastructure caused by the pandemic. Postal workers are doing their best to get your packages sent as quickly as possible, I appreciate your understanding and patience. For any questions related to your shipment, please feel free contact us.
Orders 12832 ~ 13010:
Production complete - currently in packaging and shipping.
We are working in order from oldest to newest, shipping orders in small batches as we complete them. Thank you very much for your patience while I get through these!
Orders 13011 ~ 13355:
Production in progress - currently in cutting and sorting.
I'm prioritizing packaging and shipping older orders, but need to be in the office for installation of some new equipment so I'm getting some of these done while I'm there. Once they are complete, they will be packaged in order from oldest to newest in small batches.
Orders 13356 and above:
Prepared for production - awaiting previous batch completion. Once all previous orders are shipped, we will begin production. Thank you for your support!
If you have any questions, our Discord server is the easiest and fastest way to get a response. It's also the best place to get information on the status of current orders, updates to the site, and receive direct contact to Foxbox admins. If you haven't already, be sure to join us!
Thank you once again for your patience and support!
Please rest assured that your order will be completed as quickly as possible. If there are any issues along the way, I will contact you. Once your order ships, you will receive a separate email with shipping details.
If you are still concerned about an existing order, please feel free to contact us anytime.